NIXX
WARRANTY
CENTER
We're here to help if your NIXX product experiences a manufacturing issue.
Contact SupportWARRANTY
COVERAGE
Manufacturing Defects
This warranty covers defects in materials or workmanship that occur under normal use during the warranty period.
Device Malfunction
We will repair or replace your device if it experiences a manufacturing-related malfunction during the warranty period.
Warranty Period
NIXX Filter + and NIXX Filter Pod
30 days of warranty periods
NIXX Cartridge
7 days of warranty periods
Warranty period starts from the purchase date shown on your invoice.
INVALID
WARRANTY
Warranty is Expired
Warranty period has ended.
Normal Wear & Tear
Damage from normal use over time.
Misuse & Accidental Damage
Damage caused by improper use, drops, liquid exposure, impact, or negligence.
Unauthorized Repair
Repairs or modifications by unauthorized parties.
HOW TO CLAIM
- 1
Contact our support via whatsapp
(+62 812 6467 5777) - 2
Complete the Warranty Claim Form
- 3
Prepare your purchase invoice.
- 4
Send a video showing the product issue through Official NIXX WhatsApp.
- 5
Our support team will verify your claim and contact you with the next steps.
Authorized Vape Store
Submit the warranty form first, then inform the vape store where you purchased the product.
Disclaimer
Hanya pembelian dengan harga MSRP/Retail resmi yang dapat diterima untuk pengajuan klaim garansi.
Daftar Harga Resmi (MSRP/Retail) Paket Pembelian: